Zoom Communications, Inc.
Zoom Communications, Inc. provides an Artificial Intelligence-first open work platform for human connection in the Americas, the Asia Pacific, Europe, the Middle East, and Africa. The company offers Zoom Meetings that offers HD video, voice, chat, and content sharing through mobile devices, desktops, laptops, telephones, and conference room systems; Zoom Phone, a cloud phone system; and Zoom Team Chat enables users to share messages, images, files, and content in desktop, laptop, tablet, and mobile devices. It also provides Zoom Docs, a modular workspace; Zoom Whiteboard, an interactive canvas; Zoom Clips for capturing video and screen content; Zoom Rooms, a software-based conference room system; and Workspace Reservation. In addition, the company offers Zoom Contact Center, an omnichannel solution; Zoom Revenue Accelerator, a conversation intelligence software for Zoom Meetings and Zoom Phone; Zoom Events to manage, host, market, and report on all of virtual and hybrid events; Zoom Webinars Plus; and Zoom Webinars which supports interactive video presentations to large audiences. Further, it provides Workvivo, an all-in-one employee experience platform; Zoom Developer Platform and App Marketplace which integrates platform with other applications, platforms, websites, and services; and Zoom Apps. It serves individuals; and education, entertainment/media, enterprise infrastructure, finance, government, healthcare, manufacturing, non-profit/not for profit and social impact, retail/consumer products, and software/Internet industries. The company was formerly known as Zoom Video Communications, Inc. and changed its name to Zoom Communications, Inc. in November 2024. The company was incorporated in 2011 and is headquartered in San Jose, California.
What does it do?
Zoom is the company behind the video calling app that became a household name during the pandemic — but it's grown into much more than that. Today it offers a full suite of work tools: video meetings, a cloud-based phone system called Zoom Phone, team chat, and even an AI assistant that can summarise your meetings for you. Think of it as a one-stop shop for how modern teams communicate, whether they're in an office, at home, or spread across the world. A teacher running an online class, a doctor doing a telehealth appointment, or a sales team closing deals remotely — they're all likely using Zoom.
Zoom sits at the centre of the 'hybrid work' trend — the shift where companies no longer expect everyone in the office five days a week, which isn't going away. With AI now being baked into every product it sells, Zoom is trying to prove it's not just a pandemic relic but a platform that gets more valuable as AI becomes part of daily work life. At a $25 billion market cap, investors are asking a simple question: can Zoom grow again, or has it already peaked?
How does it make money?
Zoom makes almost all of its money from subscriptions — businesses and individuals pay a monthly or annual fee to use its products. Its biggest revenue driver is Zoom Meetings, but Zoom Phone is growing fast as companies ditch traditional office phone systems. Total revenue hit $4.9 billion in the latest year, up from $4.7 billion the prior year — modest growth, but growth nonetheless. The company is also notably profitable, posting $1.9 billion in net income, which means it keeps roughly 39 cents of profit for every dollar it earns.
Why do investors care?
The bull story for Zoom is that it's quietly transforming from a single-product video app into a broader AI-powered work platform — and investors who wrote it off after the pandemic boom may be underestimating it. Zoom Phone is a real growth engine, with millions of seats sold as businesses replace old phone infrastructure. The AI angle matters too: Zoom is rolling out features like meeting summaries, AI-generated chat replies, and workflow automation, which give it a reason to charge customers more over time. For this story to work, Zoom needs to keep adding products that make customers spend more, not less, each year.
Deep Dive
MemberA full investor briefing on Zoom Communications, Inc. — history, leadership, risks, and outlook.